GRIEVANCE REDRESSAL POLICY  

At Signatureshaven, managed by Pixelbazzar Online Private Limited, we are dedicated to providing a reliable and seamless shopping experience. We uphold fairness, transparency, and timely resolution of customer concerns. This policy ensures all grievances are handled professionally, efficiently, and in line with applicable laws.   

Definition of Grievance   
A grievance is any complaint, concern, or dissatisfaction related to men’s or women’s accessories purchased from our platform. Examples include:  

• Receiving defective or substandard products   
   
• Incorrect, delayed, or failed deliveries   
   
• Payment or transaction-related issues   
   
• Problems with returns, exchanges, or refunds   
   
• Dissatisfaction with customer support services   
   
• Requests for clarification of policies  

How to Submit a Grievance   
To raise a grievance:  

• Visit Help Centre / Contact Page: Navigate to the “Help Centre” or “Contact Us” section on the website or mobile app   
   
• Select Category: Choose the option that best fits your concern   
   
• Provide Details: Enter your Order ID, describe the issue clearly, and attach any relevant images or documents   
   
• Submit Request: Our support team will review and respond to your grievance promptly  

Escalation to Grievance Officer   
If the issue remains unresolved or you are unsatisfied with the initial response, you may escalate to our Grievance Officer:  

• Escalation is governed under the Information Technology Act, 2000 and other applicable laws   
   
• The Grievance Officer conducts an impartial review of escalated cases   
   
• Contact the Grievance Officer at: Pixelbazaaronlinepvtltd@gmail.com  

Grievance Resolution Process  

• Acknowledgement: You will receive confirmation of receipt via email within 48 hours   
   
• Tracking ID: A unique reference number will be provided to track your grievance   
   
• Resolution Timeline: Support team and Grievance Officer aim to resolve issues within 7 working days or as per legal requirements   
   
• Regular Updates: Progress will be communicated through your registered contact details  

Closure of Grievance   
A grievance is considered resolved when:  

• A satisfactory resolution is provided by the support team or Grievance Officer   
   
• No response is received from you within a reasonable period after the proposed resolution   
   
• A final decision has been communicated according to our policies and legal obligations  

Contact Information   
For assistance, queries, or to file a grievance, please reach out to:
Pixelbazaaronlinepvtltd@gmail.com